FAQs

DO YOU HAVE AFTERPAY?

Yes, we do!  


MY PRODUCTS ARE DAMAGED OR FAULTY, WHAT DO I DO?

If your item arrives damaged or faulty, please email us at orders@modernrituals.co.nz within 72 hours so we can work out the best solution for you.   


DO YOU HAVE A PHONE NUMBER?

Not yet. Being a small business, we prefer to be contacted via email.  


DO YOU HAVE A STORE? 

Currently, no we don't. However, we have many stockists around New Zealand where you can find some of our products in store. 


ARE ALL OF YOUR INGREDIENTS NATURAL? 

Yes!  All of our ingredients are 100% naturally derived.


ARE YOUR PRODUCTS CERTIFIED ORGANIC? 

Our products are made with many certified organic ingredients. 

Our products themselves are not certified organic but we aim to be!  

 

ARE YOUR PRODUCTS VEGAN AND CRUELTY FREE? 

YES!  Our products are vegan friendly. Never tested on animals, only on beautiful humans.  

     

WHERE DO YOU SOURCE YOUR INGREDIENTS? 

We try to be as transparent as possible about our sourcing.  We love working with other small businesses.  We also try to source within New Zealand but many ingredients such as our organic powdered herbs and dried flowers need to be imported from all over the world.   

  

WHAT IS THE SHELF LIFE OF YOUR PRODUCTS? 

Unopened, our products have an exp. date of 1 year, although they can last a lot longer if stored in cool, dry and dark conditions. Once opened, we recommend you use the product within 6 months. 

 

IS YOUR PACKAGING ECO-FRIENDLY?  

We package all of our products in glass jars or bottles which are recyclable and reusable.  All of our packaging we use to ship our products from our workshop to our customers is 100% biodegradable and recyclable.  

   

I AM PREGNANT, CAN I STILL USE YOUR PRODUCTS? 

Although most of our products are safe to use during pregnancy, we highly recommend consulting with your doctor or midwife first.  Essential oils are some of our ingredients that we use in our products that might be considered unsafe for use during pregnancy.  

    

HOW LONG UNTIL MY ORDER IS DISPATCHED? 

We will ship your order within 1 business day.  Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. 

  

WHERE ARE YOUR PRODUCTS MADE? 

All of our products are handcrafted in Northland, New Zealand. Founded in our home in Matapouri, and soon to be re-located to Kerikeri, New Zealand.